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Achieving Excellence Video-supported Learning Program

Format: VHS Video or DVD, Instructor and Participant Print Materials
Approximate Completion Time: 8-10 Hours
Price: $999.00

For a Free Preview, Call
800-374-3818, ext. 0882

Team efforts can be the key to higher outputs and lower costs in your existing processes. However, these results are achievable only when members take a logical approach and apply appropriate tools and techniques in their improvement efforts. Achieving Excellence develops a solid understanding of process improvement strategies and gives teams the direction they need to effectively implement their solutions. It examines and integrates the basic activities of every process improvement project. And it provides the tools for gathering and quantifying ideas and data.

Target Audience

All team members who are responsible for improving their processes

Teams in service organizations, administrative and support functions and government agencies

Topics

Selection

Definition

Simplification

Measurement

Implementation and Improvement

Idea Generation

Idea Analysis

Data Gathering

Data Analysis

Process Flow Analysis

Program Details

STRATEGY MODULES
Unit 1: Overview of Process Improvement

Purpose, benefits and basic activities of process improvement efforts

Importance of clear communication and documentation of the team's efforts

Unit 2: Selection

Four-step procedure to select an appropriate process improvement opportunity

Functional vs. cross-functional processes

Common errors during selection

Unit 3: Definition

Definitions of process characteristics

How to identify process work activities

Purpose and symbols of flowcharts

How to write a detailed problem statement

Unit 4: Simplification

How to make immediate, temporary fixes to prevent problems from reaching customers

Definitions of customer value-added activities, operational value-added activities, and non-value-added activities

Unit 5: Measurement

Determining when, what and how to measure

Process vs. output characteristics

How to decide what type of data to collect

Common data collection and analysis tools

Assigning responsibilities, communicating efforts, and documenting results

Unit 6: Implementation and Improvement

Activities necessary for successful implementations
Importance of ongoing improvement efforts

Using benchmarking

TOOLS & TECHNIQUES MODULES
Unit 1: Idea Generation

Brainstorming

Nominal group technique

Affinity diagrams

Storyboards

Unit 2: Idea Analysis

Cause-and-effect analysis

Force field analysis

Unit 3: Data Gathering

Sampling techniques

Check sheets

Frequency tables

Unit 4: Data Analysis

Pareto diagrams

Histograms

Scatter diagrams

Run charts

Unit 5: Process Flow Analysis

Standard process flowcharts

Deployment process flowcharts

What's Included?

9 Videotapes or 9 DVD's

2 Instructor's Classroom Guides

2 Participant's Guides
2 Sets of Transparencies

1 Instructor's Planning Guide

1 Storage/Carrying Case

Free Preview, More Information & Ordering

For a free 15-day preview with no obligaton, or for pricing, ordering, and further information, contact Peggy Corrigan at 800-374-3818, ext. 0882 or peggy.corrigan@saiglobal.com, or submit a Course Information Request.