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Incident Management

Incident Management solutions from SAI Global are offered in a variety of complementary formats. You can utilize our Training and Awareness Solutions to foster a speak-up culture and address the risk of retaliation. Additionally, with our Software Applications you can establish standard processes for incident intake, automation of incident investigations and centralized reporting and monitoring of trends.

Incident Management - Training and Awareness

The first step in effective incident management is the assurance that suspected incidents will be reported in a timely and candid manner. SAI Global provides a wide range of training and awareness communication solutions designed to promote ethics and address the common obstacles to effective incident management. These include:

  • Anti-Retaliation: When the perceived risk of retaliation is prevalent, the structural risk of under-reporting of compliance and ethics issues is often prevalent as well. The antidote is a “speak-up culture” in which employees feel empowered to report all issues of concern. We offer highly customizable training and communication tools specifically designed to address retaliation challenges.

  • Tone from the Middle: You’ve established buy-in at the top with support from your CEO and board. Your core compliance and ethics tenants are central to your mission statement and your Code of Conduct is engaging, relevant and timely. Even so, your compliance program like so many others may not be effective with many of your employees. This is very likely the result of individual managers being ill equipped to provide the right support. We offer a courseware package titled Integrity Advantage Series for Managers specifically designed to address potential compliance program breakdowns in middle and line-level management.

  • Business Ethics and Corporate Culture: In addition to courses specifically designed to address retaliation and concerns with individual managers, our extensive library of business ethics and corporate culture courses address issues including consequence of a cover-up, leading with integrity, sales ethics, integrity and accountability for business partners, and many more.

  • Code of Conduct: We offer a wide variety of courses to help transform your code of conduct from a static, abstract document into an engaging experience to help achieve the correct behaviors and ensure the effectiveness of your speak-up program. You can choose to display your Code course in either video or text and graphics format and configure it to target specific job roles, risk areas or jurisdictional guidelines. Additionally, you can configure a specific Supplier Code of Conduct or a general Code, depending on your business requirements.

    SAI Global’s Code Certification allows you to align your Code of Conduct training with other aspects of your overall compliance program. Our automated certification allows you to manage certification just like other assignments, customize your certification for simple attestation or more complex branched questions, add images, links or multiple languages, and prepare management reports in a secure environment.

Consulting Services

At SAI Global, we hold ourselves accountable for your success.  With a vested interest in your success, we offer planning, tailoring, implementation and optimization services to ensure that our training and awareness solutions fully address your needs.  Our primary objective is simple:  100% success with your objectives.  We invite you to explore our customer stories and learn more about our consulting services.

Learn More

Contact Us to learn more about using our Training and Awareness solutions to improve knowledge, influence attitudes and drive desired behaviors.

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Incident Management - Software

The Incident management software application in Compliance 360 is used to establish a standard system for incident intake and automation of incident management activities including collaboration during incident investigations and monitoring of trends.
With Compliance 360 Incident Management software, you can:

  • Manage a wide variety of incidents including whistleblower allegations, potential fraud and abuse, conflicts of interest, gift policy violations, audit findings and legal cases.
  • Centralize incident management for a comprehensive, orderly and accurate system.
  • Track the status of incident investigations.
  • Record resolution actions for compliance reporting and audits.
  • Automate investigation processes, task assignments and reminders using workflow capabilities.
  • Create unique workflow processes for each incident type.
  • Securely store sensitive incident information and related documentation.
  • Link incident investigations to applicable regulations providing evidence of compliance and supporting an “audit ready” state.
  • Monitor incidents and trends with a variety of configurable reports and online dashboards.

Consulting Services

At SAI Global, we hold ourselves accountable for your success.  With a vested interest in your success, we offer planning, configuration, implementation and optimization services to ensure that our software solutions fully address your needs.  Our primary objective is simple:  100% success with your objectives.  We invite you to explore our customer stories.

Learn More

Contact Us to learn more about Compliance 360 Incident Management Software or schedule a live demonstration.

 

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