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Sal Girifalco
Background
Sal has 28 years of management, quality and process management / improvement experience. Prior to joining SAI Global Business Improvement Solutions, he was a Director at Bell Atlantic Corporation (now Verizon), overseeing areas such as Operations, Quality Assurance, Process Management, and Process Reengineering.
Some of Sal’s accomplishments in these posts include initiating and directing the total redesign of Bell Atlantic’s field audit process to improve quality of field operations. As result, critical plant defects were cut in half within one year of using the new process. He was responsible for the evaluation, reengineering and implementation of several critical processes, and was also part of the hand picked team that led the company through the transition from a “monopoly” to a customer-focused organizational culture.
Sal has been involved with the development of business and process improvement initiatives using tools such as process mapping, process management, DMAIC concepts, Lean and international quality standards. He has consulted to numerous companies guiding them though their improvement initiatives. Additionally, he has taught hundreds of students on the principles and techniques around process improvement.
Sal also has considerable experience with Customer Satisfaction and the administration of effective, results-driving customer surveys. Utilizing an interview technique and a survey customized to the organization, Sal determines customer perception of an organization’s performance in a way that enables improvements to be planned and executed so that bottom line performance can be improved.
Specialties
Sal has seen process improvement activities from the perspective of engineer, quality professional and business executive. He understands and stresses to clients that processes and systems must add value to the bottom line. This knowledge keeps his efforts focused firmly on assisting clients in achieving their business goals. His focus is on helping customers determine improvement opportunities. Sal’s belief is that each customer action, including the implementation of improvement initiatives, should be designed to improve business performance.
Throughout his varied career, Sal has developed expertise in many critical areas of business and systems/process management. These skills allow him to determine the strengths and weaknesses within processes and create value-added improvements system-wide. His specialty is to achieve significant and rapid performance improvement by applying Lean via Kaizen events.
Clients
Sal has provided project management, consulting / coaching and training support in areas such as Process Improvement, problem solving, Lean, and Quality Management Systems for companies from various industries and of all sizes. Some of his clients include: Flextronics International, The New York Times, Coherent, Cooper Tire, Southern California Edison, Verizon, Motorola Inc., RFI Corp., Nokia and TeleCommunication Systems.
Credentials
Sal earned his MBA from Adelphi University in Garden City, NY and his BS in Civil Engineering from the New Jersey Institute of Technology. He served as a pilot with the US Air Force and NY Air National Guard for 20 years, where he achieved the rank of Lieutenant Colonel.
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